Name of the responsible office
2 BIGGAR ROAD C/O SOUL RETREAT, EDINBURGH, EH107BQ
To complete and execute your order, and for the purpose of sending e-mails in certain situations (such as notifications regarding order status), we process personal information you provide (title, first- and surname, address, e-mail address and phone number, payment details) in accordance with the conditions of the German data protection laws. We save the contract text and send you an e-mail containing the details of your order. You can view our T&C (General Terms & Conditions) here at any time, and can review your previous orders in your calzo.uk account if you registered when ordering. Your personal information, which after registering, you can enter, adjust, and delete in your password-protected area My calzo.uk, will be used exclusively for the implementation of the contract. Some of your information (title, first name and surname, address, telephone number) is made available to our logistics provider during the delivery of your order. The same applies to personal information transferred to us during communication (electronic or in print form).
Customer Satisfaction Surveys
After shipping your order, you will receive a one-time invitation by e-mail to participate in a voluntary customer satisfaction survey.
The data collected as part of customer satisfaction surveys are used to improve our services and will not be submitted to third parties. If you send us a request to delete your data to firstname.lastname@example.org, the data from the customer satisfaction surveys will be anonymised. We reserve the right to comply with legal deadlines for data storage.
To send our newsletter, we need an e-mail address from you. It is necessary to verify the given e-mail address and to accept the newsletter. Supplementary data is not collected or is voluntary. The use of the data takes place exclusively for sending of the newsletter.
The data provided in the newsletter registration is processed exclusively on the basis of your consent (Art. 6 (1) lit. GDPR). Revocation of the consent you have already given is possible at any time. An informal message by e-mail will suffice for the revocation, or you can use the “unsubscribe” link in the newsletter. The legality of the already completed data processing operations remains unaffected by the revocation.
Data entered to set up the subscription will be deleted in the event of cancellation. If this data has been transmitted to us for other purposes and elsewhere, it will remain with us.
Product Recommendations via email
To make existing customers aware of products from their area of interest, we inform them of these products by email. Existing customers will also receive these individual product recommendations if they are subscribed to our newsletter. We make the selection of individual product recommendations based on data and information: a) you have entered while shopping, and b) that are legally allowed to be used.
If you are no longer interested in our individual product recommendations, you can deactivate this service here at any time. Contact our customer service team: 646-513-4422.
In addition, in order to ensure maximum data protection, all payment details (e.g. account and credit card details) will automatically be deleted from our systems after the order and the payment have been processed and such information will have to be re-entered in the event of future transactions.
Your Personal Account
In accordance with federal data protection laws you have the right to access, for free, information regarding your saved data as well as, where applicable, the right to adjust, block or delete this information. This can be done either through your password-protected area My calzo.uk, or by contacting our customer services under email@example.com.
The calzo.uk website uses “cookies”, which are text files stored on your computer, in order to allow you to use all features and functions of our website fully. Most of the cookies used will automatically be deleted after the conclusion of the browser session. Other cookies remain on your device and enable us to recognize your browser during the next visit (persistent cookies). Further information as well as personalized cookie settings can be found in the footer of the page under the headline “Cookie Settings”.
Criteo is our service provider for the placement of online advertisements appropriate to the target-audience. Criteo is a retargeting provider the enables e-commerce businesses to address the appropriate target groups regarding relevant products and services. If you would prefer for calzo.uk to not document and save the data of your visit to www.calzo.uk (with immediate effect for the future), you must merely accept the corresponding cookie. This cookie cannot be associated with any specific person and contains no information about you. As soon as the tracking server has read this cookie, it will block the collection of data for your visit. This will last as long as the cookie is stored on your computer and you use the same browser.
We analyze this data anonymously and merely for statistical purposes, in order to continually optimize our site and make our internet offerings more attractive to you. To protect your personal information and private sphere, your identity cannot be inferred through this anonymous data.
The default settings in all major browsers accept cookies. You can generally disable the use and storage of cookies by selecting respective browser settings. However, by altering your settings, you can choose to automatically block cookies from all web sites, or only our website but this may make certain features of our services inaccessible to you.
To protect our web forms from abuse and against spam, we use the Google reCAPTCHA service on this website. Google reCAPTCHA is an offer from Google Ireland Limited, headquartered at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.com). By checking a manual entry, this service prevents automated software (so-called bots) from performing inappropriate activities on our website. According to Art. 6 para. 1 s. 1 lit. f GDPR, this is meant to protect our legitimate interests, which prevail after due consideration of interests, in protecting our website against misuse as well as in trouble-free display of our online presence.
To the extent that information is transmitted to Google servers in the U.S. and saved there, the U.S. company Google LLC is certified under the EU-U.S. Privacy Shield. An updated certificate can be read here.
Your satisfaction is extremely important to us. That’s why we request that you please contact us right away when something does not meet your expectations. Together we will find a solution for your problem, whether it is by remaking the product or another form of compensation. We strive to always keep improving based on your feedback so we can continue to ensure your satisfaction in the future.
If you are unsatisfied for any reason, please send an email to us at firstname.lastname@example.org within 14 of receiving your goods. In the subject line, please write “Satisfaction Guarantee” and make sure to include your order number and an exact description of the issue in your email. Please include at least two photos of the problem for us to accurately evaluate the problem.
Together with our Quality Control team, we’ll analyze your case in order to continue to meet our high quality standards. Then a customer service representative will contact you to find a solution as soon as possible.