calzo

Name of the responsible office

CALZO.UK

ADDRESS:
2 BIGGAR ROAD C/O SOUL RETREAT, EDINBURGH, EH107BQ

E-Mail: shop@calzo.co.uk

Personal Data

To complete and execute your order, and for the purpose of sending e-mails in certain situations (such as notifications regarding order status), we process personal information you provide (title, first- and surname, address, e-mail address and phone number, payment details) in accordance with the conditions of the German data protection laws. We save the contract text and send you an e-mail containing the details of your order. You can view our T&C (General Terms & Conditions) here at any time, and can review your previous orders in your calzo.uk account if you registered when ordering. Your personal information, which after registering, you can enter, adjust, and delete in your password-protected area My calzo.uk, will be used exclusively for the implementation of the contract. Some of your information (title, first name and surname, address, telephone number) is made available to our logistics provider during the delivery of your order. The same applies to personal information transferred to us during communication (electronic or in print form).

Customer Satisfaction Surveys

After shipping your order, you will receive a one-time invitation by e-mail to participate in a voluntary customer satisfaction survey.

The data collected as part of customer satisfaction surveys are used to improve our services and will not be submitted to third parties. If you send us a request to delete your data to support@calzo.co.uk, the data from the customer satisfaction surveys will be anonymised. We reserve the right to comply with legal deadlines for data storage.

Newsletter Data

To send our newsletter, we need an e-mail address from you. It is necessary to verify the given e-mail address and to accept the newsletter. Supplementary data is not collected or is voluntary. The use of the data takes place exclusively for sending of the newsletter.

The data provided in the newsletter registration is processed exclusively on the basis of your consent (Art. 6 (1) lit. GDPR). Revocation of the consent you have already given is possible at any time. An informal message by e-mail will suffice for the revocation, or you can use the “unsubscribe” link in the newsletter. The legality of the already completed data processing operations remains unaffected by the revocation.

Data entered to set up the subscription will be deleted in the event of cancellation. If this data has been transmitted to us for other purposes and elsewhere, it will remain with us.

Product Recommendations via email

To make existing customers aware of products from their area of interest, we inform them of these products by email. Existing customers will also receive these individual product recommendations if they are subscribed to our newsletter. We make the selection of individual product recommendations based on data and information: a) you have entered while shopping, and b) that are legally allowed to be used.

If you are no longer interested in our individual product recommendations, you can deactivate this service here at any time. Contact our customer service team: 646-513-4422.

Payment Details

In addition, in order to ensure maximum data protection, all payment details (e.g. account and credit card details) will automatically be deleted from our systems after the order and the payment have been processed and such information will have to be re-entered in the event of future transactions.

Your Personal Account
In accordance with federal data protection laws you have the right to access, for free, information regarding your saved data as well as, where applicable, the right to adjust, block or delete this information. This can be done either through your password-protected area My calzo.uk, or by contacting our customer services under support@calzo.co.uk.

Cookies
The calzo.uk website uses “cookies”, which are text files stored on your computer, in order to allow you to use all features and functions of our website fully. Most of the cookies used will automatically be deleted after the conclusion of the browser session. Other cookies remain on your device and enable us to recognize your browser during the next visit (persistent cookies). Further information as well as personalized cookie settings can be found in the footer of the page under the headline “Cookie Settings”.

When opening the pages, users will be informed about the use of cookies for analytical purposes and their consent to processing of the personal data used in this context will be requested. To comply with our legal obligation, we use the consent management solution from Usercentrics that saves your consent on the basis of Art. 6 para. 6 1 lit c) EU GDPR to fulfil the documentation requirement acc. to Art. 7 para. 1 EU GDPR.

Criteo is our service provider for the placement of online advertisements appropriate to the target-audience. Criteo is a retargeting provider the enables e-commerce businesses to address the appropriate target groups regarding relevant products and services. If you would prefer for calzo.uk to not document and save the data of your visit to www.calzo.uk (with immediate effect for the future), you must merely accept the corresponding cookie. This cookie cannot be associated with any specific person and contains no information about you. As soon as the tracking server has read this cookie, it will block the collection of data for your visit. This will last as long as the cookie is stored on your computer and you use the same browser.

Universal Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored on Google’s servers. On this website, IP-anonymity is activated, meaning that Google will shorten IP addresses from within countries that are members of the European Union or that are signatories of the EEA Agreement. A full IP address will only be transmitted to Google’s US servers (where it will then be shortened) in certain exceptional cases. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google Analytics will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of cookie-based data from your website visit (as well as Google’s processing of this information) by downloading and installing the browser plug-in at the following link. By using this website, you consent to the processing of data about you by LivePerson in the manner and for the purposes set out above.
We analyze this data anonymously and merely for statistical purposes, in order to continually optimize our site and make our internet offerings more attractive to you. To protect your personal information and private sphere, your identity cannot be inferred through this anonymous data.

The default settings in all major browsers accept cookies. You can generally disable the use and storage of cookies by selecting respective browser settings. However, by altering your settings, you can choose to automatically block cookies from all web sites, or only our website but this may make certain features of our services inaccessible to you.

Facebook

Our website uses Social Plugins (“Plugins”) from the social network, facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto; CA 94304, USA. The Plugins are recognizable through one of the Facebook logos (e.g., the white F on a blue tile or the “thumbs-up” symbol), or are labeled with the phrase: “Facebook Social Plugin.” The list and appearance of Facebook Social Plugins can be viewed at: https://developers.facebook.com/plugins. When you visit one of our webpages that contains such a Plugin, your browser makes a direct connection to Facebook’s servers. Facebook will transmit the contents of the Plugin directly to your browser and embed it in the website. Therefore, we have no influence over the range of data that Facebook collects through these Plugins and can, therefore, only inform you to the best of our knowledge: through the embedded Plugins, Facebook receives data pertaining to the correlating information you call up on our website. If you are logged into Facebook, Facebook can associate this information with your Facebook account. When you interact with the Plugins (for example, by clicking the like button or leaving a comment), the corresponding information is transmitted directly from your browser to Facebook, where it is saved. Even if you do not have a Facebook account, it might still be possible for Facebook to determine and save your IP address. For more information regarding the purpose and scope of the data collection, the further processing and use of the data by Facebook, your rights (and settings options) pertaining to the protection of your privacy, please consult Facebook’s privacy policy at: https//www.facebook.com/policy.php. If you have a Facebook account, but would not like Facebook to collect data about you through our website and connect it to the stored data for your profile, then you must log out of Facebook before visiting our website. It is also possible to block Facebook Social Plugins with browser add-ons, such as the “Facebook Blocker.”

Google reCAPTCHA

To protect our web forms from abuse and against spam, we use the Google reCAPTCHA service on this website. Google reCAPTCHA is an offer from Google Ireland Limited, headquartered at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.com). By checking a manual entry, this service prevents automated software (so-called bots) from performing inappropriate activities on our website. According to Art. 6 para. 1 s. 1 lit. f GDPR, this is meant to protect our legitimate interests, which prevail after due consideration of interests, in protecting our website against misuse as well as in trouble-free display of our online presence.

By means of a code embedded in the website, a so-called JavaScript, Google reCAPTCHA uses methods as part of the check, that enable an analysis of the website use by you, such as cookies. The automatically collected information about your use of this website including your IP address will usually be transmitted to a server in the U.S. and stored there. In addition, other cookies saved in your browser by Google services will be analysed by Google reCAPTCHA. No personal data are read or saved from the input boxes of the relevant form.
To the extent that information is transmitted to Google servers in the U.S. and saved there, the U.S. company Google LLC is certified under the EU-U.S. Privacy Shield. An updated certificate can be read here.

You can avoid collection of the data created by the JavaScript and/or the cookie and related to your use of the website (including your IP address) by Google as well as processing of such data by Google by disabling the activation of JavaScripts or the placement of cookies in your browser set-tings. Please bear in mind that this may restrict the functionality of our web content for your use.

Further information on the privacy policy of Google can be found here.

Your satisfaction is extremely important to us. That’s why we request that you please contact us right away when something does not meet your expectations. Together we will find a solution for your problem, whether it is by remaking the product or another form of compensation. We strive to always keep improving based on your feedback so we can continue to ensure your satisfaction in the future.

If you are unsatisfied for any reason, please send an email to us at shop@calzo.co.uk within 14 of receiving your goods. In the subject line, please write “Satisfaction Guarantee” and make sure to include your order number and an exact description of the issue in your email. Please include at least two photos of the problem for us to accurately evaluate the problem.

Together with our Quality Control team, we’ll analyze your case in order to continue to meet our high quality standards. Then a customer service representative will contact you to find a solution as soon as possible.